Six Questions to Ask Your Roofing Company

 Residential Roofing Shingles      

Whether commercial or residential, your roofing project is a success when the result is a high-quality roof installed by a professional team on time and on budget. You deserve an expertly designed roof that does not leak, no matter what. Having served the Southeast since 2003, the Bone Dry team has had to step in to save more than our fair share of poorly executed roofing projects. Some of the work may have been due to a lack of training, poor materials or simply bad business. In today’s post, we’re covering six questions to ask your roofing company. If you’re selecting a roofing contractor, we also recommend downloading our free comprehensive guide with 24 screening questions. We are here to help!


  1. What is the history of your business?
    Their response will provide insight about how long they’ve been providing roofing services. You will also learn whether they are established in your area. A follow-up question is to ask about their business values, mission statement or what’s most important to their company. When core values run deep, team members can articulate what matters most. Our guiding principles at Bone Dry: investing in partnerships with shared values and a commitment to excellence in every project we undertake.


  1. Where can I read about the background of your team members?
    Ideally, this information will be available on the company website or printed materials. For example, at Bone Dry Roofing Company, we have an entire section of our website devoted to sharing more about our team members. Our President and Co-Owner Chad Collins has worked in the roofing industry since graduating from the University of Georgia in 1997. He serves on the board of directors for the National Roofing Contractors Association (NRCA) and chairs the industry’s Enterprise Risk Management (ERM) Task Force.  Our Vice President Travis Webb has worked in the roofing and construction industries for over 20 years. He has served as the President of the  Georgia Roofing Contractors Association (formerly RSMCA) and is a graduate of the NRCA’s Future Executives Institute.


  1. What licenses, certifications and accreditation’s does your company hold?
    Requirements vary by state, but your roofing company should have licensing in the state where the work is being performed. The GAF Master Elite® Contractor certification applies to residential shingle roofing and provides extra peace of mind to the client, as it signals the company has met rigorous standards and is committed to ongoing training. It also unlocks the Golden Pledge® Warranty for applicable projects. An A+ rating with the Better Business Bureau is ideal, as is membership with the National Roofing Contractors Association. In Georgia, you’ll also want to look for licensing and certification from Georgia Roofing Contractors Association (formerly RSMCA).


  1. Can you tell me about your role in industry associations and discuss awards received?
    You’re looking for more than association memberships here; your roofing company’s team should be active in a leadership capacity at the industry association level. At Bone Dry, the company owners and several managers have served in positions of leadership in the roofing industry, on both state and national levels, with the Roofing and Sheet Metal Contractors Association (RSMCA) of Georgia and the National Roofing Contractors Association (NRCA). When inquiring about awards a roofing company has received, the list should be as solid as their portfolio. Bone Dry is proud to hold the GAF Master Elite® Contractor President’s Club Award in 2018 and 2019. Others on our list: The Roofing Alliance’s (the foundation of NRCA) 2020 Most Valuable Player Award, which went to superintendent Chris Bower and Carlisle SynTec’s Perfection Award (for an exceptional roofing installation record) in 2017, 2018 and 2019. When visiting our website, you’ll also see our Athen’s Official Community Choice Award Best of the Best front and center.


  1. Do you carry liability insurance and workers’ compensation?
    GAF recommends your contractor “should have insurance for all employees and subcontractors and be able to provide a copy of their insurance certificate for validation.” Workers’ compensation is important should a member of the team be injured on the job site.


  1. Can you provide examples of similar roofing projects and client testimonials?
    Ideally, the company website will have a photo or video gallery with completed projects. This will provide more color regarding their capabilities and craftsmanship. At Bone Dry, we also maintain a log of similar products and colors to give our customers the opportunity to see the project in person. The gallery will also be helpful when making choices on your project options. Client testimonials speak to the company’s level of professionalism, including hitting project and budget deadlines.


Make sure you partner with the best roofing company in your area. Bone Dry Roofing, locally owned and operated in Charleston, SC, Bone Dry Roofing, locally owned and operated in St. Simons, Bone Dry Roofing, locally owned and operated in Athens, GA. You can contact us today at 1-855-BONEDRY.

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